Watch Lorenz Neos

Product Information

An increase from a 12 second video length, to a 1-minute video length. With the delay between clips being recorded reducing from 5 minutes to 1 minute. Essentially you are upgrading from up to a maximum of 1 hour of footage per day to a maximum of up to 12 hours of footage per day. This number represents the precision of the fix on your position (HDOP="Horizontal Dilution of Precision"). Lower numbers=greater precision, below 2.0 is best. While a MicroSD card is not required for your Neos SmartCam to function, we do recommend using one. Vodafone UK is a technology communications company that connects people, businesses and devices to help our customers benefit from digital innovation. Our services span mobile, fixed-line connections, home and office broadband, and the Internet of Things (IoT).

FRONT Button: Press & hold to power on/off. Scrolls down through menu items. View large Front of Green callout in Play Golf mode. If power-cycling the camera fails to resolve the issue, we recommend performing the following steps while your phone is on mobile data (disconnected from Wifi).The Neos SmartCam can also be mounted sideways as well, without any issues. There is currently no rotation setting to make the image upright if it is mounted sideways but this is something we may consider in the future. If additional users also enable the Auto-Arming functionality, the SmartHome app will not arm until the last user has left the properties’ Auto- Arming Zone and will disarm upon the first user arriving home.

When attempting to manually record a video or take a screen shot from the Neos SmartHome app, if you receive a message stating it 'Needs Permission' or 'Access Denied' and it does not complete the action. This means you need to grant permission for the Neos SmartHome app to access and save content to your device. This menu option allows you to change the units of measurement for distance readings from standard to metric. Attempt a standard setup as if you are hearing the voice prompts. If the camera is able to scan the QR code, the LED status light will change to flashing blue-yellow. There is a 5-minute “cooldown” period between the same type of alert videos. This means that when there is continuous motion, the camera will only capture one 12-second alert video every five minutes. However, there is no “cooldown” period between different types of alerts. If motion occurs and then sound immediately occurs afterwards, the camera will capture both events in two consecutive 12-second alert videos. It's also worth noting that the QR code generated is only valid for 5 minutes after being generated. If the code is not scanned in that time frame a new QR code will need to be generated.

Discontinuation of Neos Smart Home Insurance

If during setup, you are unable to scan the QR Code and continue to get the 'Ready to connect' voice prompt, please ensure you have done the following: