Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions. (S4) assess the KSBs assigned to each assessment method, as shown in the mapping of KSBs to assessment methods in this EPA pl an

Relevant regulatory and legislative requirements which impact on the retail sector such as the sale of bladed items, high fats, salt and sugar, safety requirements, and age restricted sales. (K13) The interview must last for 60 minutes. The independent assessor can increase the time of the interview by up to 10%. This time is to allow the apprentice to respond to a question if necessary. confirm arrangements with the EPAO for the EPA (who, when, where) in a timely manner (including providing access to any employer-specific documentation as required, for example company policies)

Details of the occupational standard

The observation with questions must be structured to give the apprentice the opportunity to demonstrate the KSBs mapped to this assessment method to the highest available grade. Uses management -based monitoring procedures throughout the buying and merchandising process, taking account of legal and other requirements to ensuring product compliance is maintained. The independent assessor must explain to the apprentice the format and timescales of the observation with questions before it starts. This does not count towards the assessment time.

have the competence to assess the apprentice at the level of this apprenticeship and hold any required qualifications and experience in line with the requirements of the independent assessor as detailed in the IQA section of this EPA plan The portfolio of evidence should not include reflective accounts or any methods of self-assessment. Any employer contributions should focus on direct observation of performance (for example, witness statements) rather than opinions. The evidence provided should be valid and attributable to the apprentice; the portfolio of evidence should contain a statement from the employer and apprentice confirming this. S9: Use technology and applications to support sales and service ensuring that maintenance issues are reported. Apprentices must complete all on and off-the-job training before completing an EPA to determine occupational competence.

KSBs

The length of the training for this apprenticeship is typically 14 months. The EPA period is typically 3 months. Methods for communicating with customers, to support and increase sales, and encourage customer loyalty. (K6) Changes are due shortly under the Apprenticeships, Skills, Children and Learning Act 2009. The new legislation will not apply to apprentices in a practical way until the Government produces the prescribed form of contract, which is currently due in April 2012. While the form is unlikely to be radically different to current practice, the legal effect will be that the relationship will be one of a contract for services rather than a strict apprenticeship. The Act also introduces minimum hours of work and learning for apprenticeships. This document explains the requirements for end-point assessment ( EPA) for the retailer apprenticeship. End-point assessment organisations (EPAOs) must follow this when designing and delivering their EPA.

An approved EPAO must conduct the EPA for this apprenticeship. Employers must select an approved EPAO from the Education and Skills Funding Agency’s Register of end-point assessment organisations (RoEPAO). have effective and rigorous quality assurance systems and procedures that ensure fair, reliable and consistent EPA regardless of employer, place, time or independent assessor Describe how they identified a situation that had the potential to damage the business’ reputation and the professional actions they took to minimise any damage (S6, B1). have no direct connection with the apprentice, their employer or training provider in all instances; there must be no conflict of interest provide information, advice, guidance and documentation to enable apprentices, employers and training providers to prepare for the EPA

S2: Serve customers in line with brand standards, legislation, business procedures and the values of the business. You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions. Explains the importance of understanding the makeup of their local community and how this impacts the requirements of the customer (K4). This is a summary of the key things that you – the apprentice and your employer need to know about your end-point assessment ( EPA). You and your employer should read the EPA plan for the full details. It has information on assessment method requirements, roles and responsibilities, and re-sits and re-takes. What is an end-point assessment and why it happens

There are brands whose fit is a little wider,’ he says. ‘Others have very lightweight, pliable uppers that accommodate extra width. Both of these help some runners.’ How to support and influence the team and how all colleagues and teams work together to meet business objectives. (K12) Although many apprentices attend training courses, meaning that they are only working for the employer for part of the week, they should be considered full-time employees for the purposes of Working Time Regulations, unless their entire apprenticeship obligations are genuinely part time. it allows the apprentice to be assessed against KSBs that may not naturally occur as part of the observation Use technology and applications to support sales and service ensuring that maintenance issues are reported. (S9)

Apprenticeship summary

Complies with relevant regulations, legislation, and business procedures, including those related to the business approach to sustainability such as waste reduction and recycling (K5, S11). The independent assessor must ask questions about KSBs that were not observed to gather assessment evidence. These questions are in addition to the above set number of questions for the observation with questions and should be kept to a minimum.