I then sat there in my seat, on the tarmac, for another eight hours due to winter weather delays. All around me people got angrier and angrier and I could only laugh because I had just finished this book and was unable to access a victim mentality without the question behind the question (the QBQ) rising up.

We attend too many seminars. We take too many classes. We buy too many books. We play too many audios in our cars. It's all wasted if we're unclear on what learning really is: Learning is not attending, listening or reading. Nor is it merely gaining knowledge. Learning is really about translating knowing what to do into doing what we know. It's about changing. Unfortunately, though, they’re often the first thoughts that come to mind. It’s a sad fact that when most of us are faced with a frustration or challenge of some kind, our initial reaction tends to be negative and defensive, and the first questions that occur to us are IQs. The message itself has some value, but the book over-promises on its usefulness and under-delivers on how to actually use it.Ineffective anecdotes. None of the anecdotes correlate directly to the message. None of the anecdotes are of people using the QBQ method. If you have a positive/calm attitude and the mindset of someone who can only control yourself and wants to do everything possible to be a positive force and contribution to your environment, it doesn't matter what word you use to start your sentences with. What can I do?” for example, follows the guidelines perfectly. It begins with “What,” contains an “I,” and focuses on action: “What can I do?” Simple, as I said. But don’t let its simplicity fool you. Like a jewel, the QBQ is made up of many facets. In the following chapters, we’ll explore these facets and see the powerful effect asking QBQs can have on our lives.

The purpose of this workbook is to encourage true learning beyond reading QBQ! The Question Behind the Question®. In a nutshell, the QBQ® is a tool that helps each individual ask better questions so that he or she can practice personal accountability in all areas of life. T his QBQ! Workbook was inspired by the book QBQ!® and the principles taught in it. It is our hope that you will read the QBQ! book and then work through this study guide as a means to better absorb and apply the life-changing content in QBQ! More than a fad, slogan, or catchphrase, the QBQ is a tool that can sharpen our focus, reenergize our tired routines, and lead to bold improvements in work and life.While those are questions they really fall into a victimhood stance of things happening to you. There is nothing proactive in those statements, nothing that you are doing to fix these issues. Some better questions would be: What would you say if I told you I have a friend who never takes out his garbage? Instead he keeps it stored in drawers, plastic containers, and boxes. From time to time he pulls it out, spreads it on the floor, and rolls in it-for hours. I imagine you'd say that purposely collecting, hoarding, and wallowing in garbage is a ridiculous-even insane-thing to do. And I'd agree. Yet we all do it-maybe not literally, like my fictional friend, but in our minds. Anyone can fall into the “Why?” trap. I asked a department manager once how many people worked for him, and he said, “About half!” It’s a funny response, but he was undoubtedly the kind of manager who would also ask the IQs “Why can’t I find good people?”“Why doesn’t the younger generation really want to work?” and “Why don’t I get more support from upper management?” i decided to continue on and though i learned a lot and think what he's trying to teach people is great (but i still think he shouldn't have used that example!)