QBQ! The Question Behind the Question: Practicing Personal Accountability at Work and in Life

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Since our earliest beginnings, every documented society has gathered to perform elaborate rites and ceremonies - from mass worship to body modification - yet ritual poses a deep paradox: why do we give the utmost importance to otherwise pointless activities? Ask ourselves QBQ questions and we’re much more likely to take pro-active action, inspire those around us to do the same, and improve our lives. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. Personal accountability is fine, but this book presents it as a silver bullet for success and doesn't examine the nuances of it.

Prior to my becoming a full time employee with the company and being included in this activity, they read "QBQ! Christmas is just around the corner, but DON’T PANIC: we’re here to provide you with the ultimate festive gifting inspiration, and remind you that books are certainly the easiest presents to wrap…!

message works for organizations in every industry and people at every level, from the grassroots to the executive suite.

John Miller tackles a big subject, personal accountability, with a surprisingly simple premise: The questions we ask ourselves, “why is this happening again? Across the world, and throughout time, there have been people who have risen to the challenge of leading others. I agree with the author because I think that people should take responsibility for their own actions and not blame other people. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average.OF COURSE I agree that the only person you can change is yourself - and that is why personal accountability is so important because you can't change others, BUT if I don't have a fundamental understanding of WHY my company chose to do X or WHY my company hasn't implemented Y ----- then I probably don't have a very good idea of my employer's vision, direction, goal, target outcome, etc.

Miller advocates personal accountability, an almost novel concept in today's litigious world of finger pointing, excuse making and not-my-fault thinking. I highly recommend this book for everyone of every age in every industry and profession as well as parents and kids. mini-chapters are squeezed into 115 pages, each carrying the message of accepting responsibility for your own choices, actions and attitude.This is a must read I think for people in leadership roles but also for the people in any organization there are a lot of quick stories with the same take away. So, when a "situation" arises, instead of trying to dodge blame or find an excuse, pose a question like "What can I do to help? This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. I was given this to read in the first 30 days of my new job, and I must say it’s a great way to reset your mind before things get hectic. So many people waste their time and energy complaining about what everyone else is doing wrong, instead of looking within themselves on how they can make a situation better.