Your subscription fee will be refunded within 14 days of your notice of cancellation if you cancel during this period. Please don't include any personal or financial information, for example your National Insurance or credit card numbers. The York Region and Toronto Green Bin programs allow residents to use regular plastic grocery sacks as liner bags.

If a bin has been lost, stolen or damaged, or you require additional recycling capacity, you can make a request online. Somerset Council will not collect garden waste which is not in the bin (or pre-paid Garden Waste sacks).Please note: If you have made a payment, we will refund you within 14 days of when your request is cancelled. Somerset Council may vary or amend this contract by giving you 60 days written notice of its intention to do so. Collection charges are set to cover the costs of the service and mean only people using the service pay, rather than all council tax payers.

Where a collection is missed for reasons within the control of Somerset Council or its contractor, and Somerset Council is made aware of the missed collection either by you within 5 working days of the scheduled collection or by the contractor Somerset Council will arrange a new collection to take place within 2 working days of the missed collection. Somerset Council’s decision on whether a bin or bag will be emptied where in its reasonable opinion you have not complied with points 7 and/or 8 above will be final, and an alternate collection will not be arranged nor compensation provided. The green wheelie bin is most often used for the disposal and collection of garden waste or mixed recycling in the UK and, because of this, most households across the country have green refuse bins in their garden. If we’re collecting an old bin from you, please leave it at the front of your property where we can easily access it.We’ll only deliver a second black bin to properties with six or more residents, or with two or more children in nappies. If you need to make changes to address or contact details for your existing additional bin, please also use the link below. e. those which fall within the definition of “dwelling” in section 3 of the Local Government Finance Act 1992).

Collections will not be made from any property other than the property to which your subscription relates. Please leave your bins or sacks at the edge of your property by 7am on collection days (collection times can vary) and no earlier than the night before. It is possible that during your subscription unforeseen events beyond Somerset Council’s control which affect the operation of the Garden Waste Collection Service may arise.Use this form if you already have an additional green bin but need to pay for a permit so that your bin will be emptied.