Our product pages give you product specifications, links to user guides and other documentation, plus helpdesk and support information where applicable. For most households, it’s a simple case of unplugging your phone from its current socket and plugging it into your Smart Hub 2 on Switch Over Day. Track your fault, change contact details and appointment times using our fault tracking service > Still having problems? Rest assured, you won’t be left without a home phone service and you won't pay more than you do today. We check for the presence of useful features such as speed dial keys and a speakerphone as well as looking to see if the phone is hearing aid compatible.

Depending on the kind of phone you have, you may not get all the features that come with Digital Voice. Replacement parts, including batteries, line cords and additional handsets are available from the product helpdesk. If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment. We'll be in contact when it's time to switch over, with simple instructions on what to do when it's your turn to make the switch. To set them up and connect on your Switch Over Day, you’ll need to plug them into the back of your Smart Hub 2.

But you’ll still have a much clearer line and, if your phone has special features, these will still work. British Telecommunications plc is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. inch colour screen and a range of practical accessibility features, including ringer volume boost and large text, as well as a hands-free speaker. If you can't connect to your BT Broadband, you can also do all of this using your mobile internet connection. We know that you might have questions or want some more information, so we’re coming to a town near you in person as part of our regional rollout.

This is a once in a generation upgrade to ensure that everyone stays connected now and into the future. If you don’t want to switch, or you no longer need a home phone, we can transfer you to a broadband only plan instead. We rate the general handling, including whether the buttons are well spaced and the display easy to read, and also assess how simple it is to operate the answering machine.The handset’s Alexa feature can also be used to control Alexa-enabled smart devices around the home such as heating, lighting, and security.

It's time to update your browser You're using an old version of your internet browser, which is fine for browsing but no longer secure enough for online payments. User guides for BT phone accessories including headsets, answer machines and phone products for small businesses. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Please note: while corded big button phones currently work during a power cut, they won’t on Digital Voice.When you switch to a digital phone line you can still use your current home phone by plugging it into the back of your hub. If you want to keep your current phone and are not able to connect into the back of your Smart Hub 2, you might need an adaptor which we will send you for free.