If it is outside of the 1 year of purchase or you do not have proof of purchase, there will be a slight charge for a replacement part of product. Why does my Bath and room Temperature thermometer not have a proper coin slot to open the battery case? We’ve used Ray in our bathroom recently to see how warm the room has got during the heat wave and we’ve had readings of over 26ºc.

Every home with children needs a thermometer and Brother Max’s One-Touch 3-in-1 Digital is a great option. Haven't got time to keep sending these back so will just have to use as a temp reader and not a room thermostat. I am sorry that you have experienced some difficulties using the food portioners, and it does sadden me that you have given up on all our products due to the problem you experienced. Please note: All nursery furniture will be delivered within 7-10 working days with the exception of cribs, Darlington cots and the Apsley collection. The device is both BPA and Mercury-free and ready to use straight out of the box with the 1x 3V CR2032 battery included.

It can be used to measure your child's temperature at first sight without contact and projects the illuminated temperature reading onto their forehead along with five other surfaces available for measurement. The design of Ray has now reverted to feature the coin slot, however this new change only affects units being produced in our factories now, and it will be some time before they are widely available. Sorry if you feel this wasn't enough time to respond, but we are going on holiday soon and I wanted to get this resolved beforehand. There are no struggles trying to get the thermometer into the right place, or to get a child to sit still and the temperature can even be taken when your child is asleep. We usually have our bath water at a comfortable 36ºc but printed on Ray are useful little icons with the ideal temperature next to them so you know what temperature is recommended.

Sometimes a companies appearance can be viewed diferently when someone has problems and even more so when the don't even get a response let alone a satisfactory one. It has multiple uses such as taking body temperature, room temperature, food temperature and water temperature. The illuminated function makes taking an accurate reading simple - with its unique 'built' in aiming system. It provides ultimate flexibility for the whole family, where some may prefer a reading taken from ear over forehead or vice versa, and measures room temperature far more accurately than baby monitors, which is an important part of reducing cot death. As the inventor of these products, it troubles me that, due to a lack of consistency in product and communication, we have disappointed you.According to the box, the batteries will last for 3 years, this is a massive positive as it will eliminate any problems of the battery running low while my children are young.

As a new Mum I was worried that the water I was using would be too hot for delicate skin but with Ray, you can manage a perfect temperature every time. The thermometer also complies with eu toy safety standards giving you peace of mind that your child can play safely. We hope you enjoyed your product and will take it to your local recycling centre when it reaches the end of its useful life. One of our first uses was in the bath testing the waters of a slightly cooler than usual dip for Little Mr. I also find that for first reading (on the ear usually) will be a degree or more lower than a second Or third reading taken a minute later.The thermometer can be used on the forehead or underarm, but for best results it should be placed in the ear.